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Popular Questions

  • How do I register?
  • How do I withdraw funds?
  • How do I get a bonus?
  • What is live betting?
  • What should I do if I forget my password?

Help Categories

Select the category that best matches your issue.

Registration & Account

Find answers here for everything related to your account — opening a new account, updating your details, KYC verification, and more.

Deposits & Withdrawals

This section covers deposits, withdrawals, payment methods, and how to resolve transaction issues.

Bonuses & Offers

Find out how to claim your welcome bonus, cashback, free spins, and special promotions.

Sports Betting

Answers to all your questions about live betting, understanding odds, bet cancellations, and sports in general.

Security & Privacy

Learn about password protection, 2FA, data privacy, and account security.

Customer Support

Learn how to contact us, our support hours, and the fastest ways to get your issues resolved.

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Registration & Account

Signing up at 1300bet is quick and easy. On the registration page Go to the registration page and enter your mobile number or email address. Then create a strong password, verify it with the OTP sent to your phone, and your account will be up and running in just a few minutes. Registration is completely free and instant.
  • Enter your mobile number or email
  • Set a strong password
  • Verify with OTP
  • Activate Welcome Bonus

You must be at least 18 years old to register at 1300bet. A photo of your National ID or passport may be required for age verification. 1300bet services are strictly prohibited for minors.

No, each person is permitted only one account at 1300bet. Creating multiple accounts violates our terms and conditions and is considered bonus abuse. If detected, all associated accounts may be suspended.

KYC (Know Your Customer) is an identity verification process. You must complete KYC before making a withdrawal at 1300bet. You will need to submit a scanned copy of your National ID, passport, or driving licence. This keeps your account secure and helps prevent money laundering.

Yes, after logging in you can update your email, phone number, and address from your profile settings. However, changes to core identity information — such as your full name or date of birth — will require assistance from customer support.
Deposits & Withdrawals Popular

1300bet accepts deposits via all major mobile banking services, including bKash, Nagad, Rocket, and Upay. Bank transfers and cryptocurrency are also supported. The minimum deposit amount is generally BDT 500.

Withdrawal requests at 1300bet are typically processed within 12–24 hours. Mobile banking options (bKash, Nagad) offer the fastest turnaround, while bank transfers may take 2–3 business days. Withdrawal page Learn more.

The minimum withdrawal amount at 1300bet is BDT 500, and the maximum varies by payment method. Mobile banking withdrawals are capped at BDT 50,000 per day. For larger amounts, please use a bank transfer.

Your balance typically updates within 5–15 minutes of a deposit. If it still hasn't appeared after 30 minutes, contact our live chat support with a screenshot of your payment confirmation. We'll get it sorted quickly.

You can cancel a withdrawal request while it is still Pending. Log in to your account and cancel the request from your withdrawal history. Once processing has begun, cancellation may no longer be possible.
Bonuses & Promotions

Your welcome bonus is activated automatically after your first registration and first deposit at 1300bet. You can receive up to 100% on your first deposit. To claim the bonus, enter the correct promo code during registration and meet the minimum deposit requirement.

A wagering requirement is the number of times you must place bets before you can withdraw bonus funds. For example, a BDT 1,000 bonus with a 20x wagering requirement means you need to wager a total of BDT 20,000 before the bonus can be withdrawn. Each bonus has its own terms.

1300bet offers a weekly cashback promotion. A set percentage of your net losses for the week is returned to your account automatically, usually with low or zero wagering requirements.

Every bonus has an expiry period, typically 7 to 30 days. If the wagering requirement is not met within that period, the bonus will be forfeited. Make sure to read the expiry date and terms carefully before activating a bonus.
Betting & Games

1300bet offers betting on 30+ sports, including cricket, football, tennis, badminton, basketball, volleyball, and hockey. Bangladesh cricket fans can enjoy special markets for the IPL, World Cup, and Bangladesh national team matches. On the Sports page View all markets.

Live betting means placing wagers in real time while a match is in progress. On 1300bet, odds update every moment. You can make decisions based on how the match is unfolding, and use the cash out option to secure your winnings before the match ends.

Yes, if a match is cancelled or does not have enough overs (in cricket), the full stake will be refunded. Voided bet amounts are typically credited back to your balance within 24 hours.

1300bet's In Live Casino Play baccarat, blackjack, roulette, Dragon Tiger, Teen Patti, and many more with real dealers. All games are available in HD video streaming and run 24/7 on Bangladesh time.
Security & Login

On the login page click the "Forgot Password?" link. Enter your registered mobile number or email address — a reset code will be sent to you. Use the code to set a new password. The whole process takes under 5 minutes.

After logging in, go to Profile → Security Settings → Enable 2FA. You can set up Google Authenticator or SMS OTP on your phone. With 2FA enabled, every login will require an extra verification code, keeping your account significantly more secure.

Contact our 24/7 live support immediately and request a temporary account lock. Then reset your password and enable 2FA. Avoid logging in from unfamiliar devices and do not use public Wi-Fi.

Yes, 1300bet uses SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. To learn more, please visit our Privacy Policy Read it.
Responsible Gaming

1300bet lets you set daily, weekly, or monthly deposit limits. You can configure these limits yourself from your profile settings. If needed, you also have the option to temporarily or permanently close your account. To learn more, visit our Responsible Play View page.

If you wish to permanently close your account (Self-Exclusion), please contact our support team. Once Self-Exclusion is activated, you will no longer be able to log in. This is an important step in responsible gaming, and we fully respect your decision.
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